Shipping & Returns

Processing Time

All orders require 1 business day of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered.

 

Returns Policy

Due to nature of the products we sell, and the ongoing COVID-19 issue, most products are NON-REFUNDABLE. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Economy Shipping will deliver your package using standard shipping methods. Dexton ships using multiple delivery partners. A carrier will be assigned to your order at time of shipping. Please note that whether you choose Economy Shipping or Express Shipping, your order will be subject to 1 business days of processing time in our warehouse before it ships, unless otherwise noted on the product page.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.